Dreams Casino processes personal information of users of its casino and betting services in Canada in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial regulations. This Privacy Policy describes how personal data is collected, used, disclosed, stored, and protected.
By registering an account, accessing the website, or using any service of Dreams Casino, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of the services immediately.
1. Information Collected
Personal information is collected only to the extent necessary to provide casino and betting services, comply with legal and regulatory obligations, and maintain the security and integrity of the platform. The categories of personal information collected include:
1.1. Account and Identity Information
When you register an account, the following information is collected: full name, date of birth, residential address, email address, telephone number, and government-issued identification documents. This information is used to verify identity, confirm age and eligibility to gamble, and comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements under Canadian law.
1.2. Financial and Transaction Data
Information related to deposits, withdrawals, payment methods, transaction amounts, transaction dates, and payment processor details is collected. This data is used to process financial transactions, prevent fraud, and fulfill regulatory reporting obligations.
1.3. Gaming Activity and Usage Data
Details of gaming activity are recorded, including games played, bets placed, wagers, wins, losses, session duration, and account balance changes. This information is used to operate the services, detect suspicious or irregular activity, enforce the Terms and Conditions, and comply with gaming regulations.
1.4. Technical and Device Information
When you access the website or services, technical data is automatically collected, such as IP address, browser type and version, operating system, device identifiers, screen resolution, time zone settings, and referring URLs. Cookies and similar tracking technologies are also used to monitor website performance, personalize the user experience, and support analytics.
1.5. Communications and Support Records
Records of communications between you and Dreams Casino are retained, including emails, live chat transcripts, telephone calls, and support tickets. These records are used for quality assurance, dispute resolution, and regulatory compliance.
2. Use of Personal Information
Personal information is used for the following purposes:
2.1. Service Provision and Account Management
Personal data is used to create and maintain user accounts, authenticate identity, process deposits and withdrawals, enable gameplay, track gaming history, and provide customer support.
2.2. Legal and Regulatory Compliance
Personal information is processed to comply with Canadian federal and provincial gaming laws, anti-money laundering regulations, tax reporting requirements, and licensing conditions. Information may be disclosed to regulators, law enforcement agencies, or other public authorities upon lawful request.
2.3. Security, Fraud Prevention, and Risk Management
Account activity and transaction patterns are analyzed to detect and prevent fraud, money laundering, collusion, bonus abuse, underage gambling, and other prohibited conduct. Accounts may be suspended or terminated and funds may be withheld where violations of the Terms and Conditions or applicable law are identified.
2.4. Marketing and Promotional Communications
Subject to consent and applicable law, contact information may be used to send promotional offers, newsletters, bonuses, and other marketing materials related to Dreams Casino services. You may opt out of marketing communications at any time by following unsubscribe instructions in emails or by contacting support.
2.5. Analytics and Service Improvement
Aggregated and anonymized data is used to analyze user behavior, measure website performance, improve services, develop new features, and conduct internal research.
3. Disclosure of Personal Information
Personal information may be disclosed to third parties in the following circumstances:
3.1. Service Providers and Business Partners
Data may be shared with trusted third-party service providers that assist in operating the platform, including payment processors, identity verification services, customer support platforms, hosting providers, and analytics tools. These providers are contractually required to protect personal information and use it only for specified purposes.
3.2. Regulators and Law Enforcement
Information may be disclosed to gaming regulators, licensing authorities, law enforcement agencies, tax authorities, and other governmental bodies as required by law or in response to valid legal requests, court orders, or subpoenas.
3.3. Corporate Transactions
In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving Dreams Casino, personal information may be transferred to the acquiring or successor entity, subject to privacy protections consistent with this policy.
3.4. Legal Protection and Enforcement
Information may be disclosed where necessary to protect legal rights, enforce the Terms and Conditions, investigate suspected violations, defend against legal claims, or protect the safety and security of users and the public.
4. Data Retention
Personal information is retained for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, regulatory, and contractual obligations. Specific retention periods include:
- Account and identity information: retained for the duration of the account and for a minimum of seven years following account closure, as required by Canadian gaming and AML regulations.
- Transaction and financial records: retained for a minimum of seven years to comply with tax, accounting, and regulatory requirements.
- Gaming activity logs: retained for the period required by the licensing authority and applicable gaming regulations.
- Communications and support records: retained for a reasonable period to resolve disputes and fulfill legal obligations.
After the applicable retention period expires, personal information is securely deleted or anonymized in accordance with data retention and destruction procedures.
5. Your Privacy Rights
Under Canadian privacy law, individuals have the following rights with respect to their personal information:
5.1. Right of Access
You have the right to request access to the personal information held about you. To submit an access request, contact the Privacy Office in writing at the address or email provided below. A response will be provided within a reasonable timeframe, subject to any legal restrictions.
5.2. Right to Correction
If you believe that any personal information held about you is inaccurate, incomplete, or outdated, you have the right to request correction. Certain account details may be updated directly through account settings, or you may contact support for assistance.
5.3. Right to Deletion
You may request deletion of your personal information, subject to legal and regulatory obligations. Certain data must be retained for specified periods under Canadian gaming, AML, and tax laws. Where deletion is not possible due to legal requirements, processing of the data will be restricted to the minimum necessary for compliance.
5.4. Right to Withdraw Consent
Where personal information is processed based on consent (for example, for marketing purposes), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5.5. Right to Complain
If you have concerns about the handling of your personal information, you may file a complaint with the Privacy Office. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or with the relevant provincial privacy authority.
6. Cookies and Tracking Technologies
Dreams Casino uses cookies, web beacons, and similar tracking technologies to enhance the user experience, analyze website traffic, and support marketing efforts. Cookies are small text files stored on your device that enable recognition of your browser and retention of certain preference and activity information.
You can manage cookie preferences through browser settings. Disabling cookies may limit the ability to use certain features of the website. For more detailed information about the cookies used and related choices, refer to the Cookies Policy.
7. Data Security
Technical and organizational security measures are implemented to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, secure authentication protocols, access controls, regular security audits, and employee training on data protection practices.
No method of transmission over the internet or electronic storage is completely secure. Users are responsible for maintaining the confidentiality of account credentials and for promptly notifying Dreams Casino of any unauthorized access to their account.
8. International Data Transfers
Personal information is primarily processed within Canada. Certain service providers and business partners may be located outside Canada, including in jurisdictions that may not provide the same level of data protection as Canadian law.
Where personal information is transferred outside Canada, appropriate safeguards are implemented, such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms, to protect the data in accordance with Canadian privacy standards.
9. Children and Underage Users
Dreams Casino services are not available to individuals under the legal gambling age in their province of residence. Personal information of minors is not knowingly collected. If it becomes apparent that data has been collected from an underage user, appropriate steps will be taken to delete that information and close the account.
10. Changes to This Privacy Policy
This Privacy Policy may be updated or modified at any time to reflect changes in practices, legal requirements, or operational needs. Material changes will be communicated by posting the updated policy on the website and, where appropriate, by email or account notification. The effective date of the current version will be indicated at the top of this document. Continued use of the services following any changes constitutes acceptance of the revised Privacy Policy.
11. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, contact the Privacy Office:
Dreams Casino Privacy Office
Email: [email protected]
Inquiries will be addressed within a reasonable timeframe in accordance with applicable Canadian privacy legislation.